Your information, handled properly.

Who I am

This site is run by Duncan Tsen in Malaysia. If you have a question about anything on this page, email [email protected].

What I collect

When you answer a survey or book a call, I collect what you type in:

• Your name, email address, and phone number.
• Your answers to the survey questions, such as your work situation, your goals, and what you have tried before.
• The date and time you choose for a call.

The site also records basic technical information that every website records, such as your device type and the page you came from.

Why I collect it

• To read your answers before we speak, so the call is about you.
• To schedule the call and send you the confirmation and reminders.
• To follow up with you after the call, by email, phone, or WhatsApp.
• To send you content I write, if you asked for it. You can stop this at any time.

Where it is stored

Your details are stored in a customer relationship system called GoHighLevel and in Google Workspace. Both are run by companies outside Malaysia and keep data on secure servers. I do not sell your information, and I do not hand it to anyone else for their own marketing.

How long I keep it

I keep your details for as long as we are in contact, and for up to two years after our last conversation. If you ask me to delete them sooner, I will.

Your rights

Under the Personal Data Protection Act 2010, you can ask me to:

• Show you the information I hold about you.
• Correct anything that is wrong.
• Stop contacting you for marketing.
• Delete your information.

Email [email protected] and I will act on it within 21 days.

Cookies

The site uses a small number of cookies so the forms work and so I can see how many people visit each page. You can block cookies in your browser and the pages will still load.

Changes

If I change this policy, the new version goes on this page with a new date.

Last updated 12 September 2026.